As alot of our products are individually personalized and handcrafted delivery times unfortunately take a little longer. You will usually receive your item within 15-30 days. We are currently experiencing some delays due to COVID-19. Please be patient. If you would like an update on your delivery please no not hesitate to contact us.
Please contact us at firstname.lastname@example.org before returning any items and for any other concerns.
Our returns policy extends to 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Personalised items are made individually for you, therefore no returns or refunds can be accepted due to a change of mind or inscription. If Harlow & Lloyd has made an error in the inscription or design then we will replace the item for you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
We only replace items if they are defective or damaged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the item is defective or damaged then we will cover any associated shipping costs.
If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item.